My DISHNETWORK Customer Service call

My DISHNETWORK Customer Service call:

It looked like I had been double billing after having an installer out to my house after I had upgraded my account. Sounds like a very simple issue doesn't?

I think I am still laughing at the abortion that was my simple call. First let me say that the programming has been first rate from DISH and I have been an 8 year customer so I'm not new to these guys. I dropped DirectTV because they jacked me on a bill.

Soooo I just upgraded to the free HD for life, ended up getting double billed for the Technician visit. Yeah, probably because my billing is bundled from ATT. It happens, and I figured a quick call would fix it.

bah hah hah... started with a call to 1.866.722.7500 (call 1) which ended up with a phone menu and an CS rep. in (insert foreign country of choice) as usual. Was transferred, ostensibly, to the adjustments department, (transfer 1) got the same damn phone menu... where the hell did she think she was transferring me too? (the frustration begins). I pressed 4 for billing again... The second time got me an American voice... he transferred to ATT (weee transfer 2).

Now, at ATT I asked for the number again (1-800-333-3474) was transferred again (transfer 3) to some other department. Headache coming on big time, I cannot confirm but I think I was hung up on: see tip below.

tip: You better keep asking for the numbers or you will be behind again when you get dropped. I had to call back because I actually got angry a bit and ATT hung up on me or the transfer failed. Can you blame me? or her?

(call 2) back to ATT... the second time (ATT) I was at 1-800-288-2020 now... this guy at ATT told me I should have been helped by DISH dude (I started cutting my wrists now)... explained that this was only one freaking $15 line item on a bill... I think tears began pooling in my eyes. He swears he can get me someone at DISH to solve this. Really?? like what recourse do I have?

My next call will most likely put me right back with the (insert foreign country of choice) chick reading the call instructions. I crossed my fingers and told him to connect me (transfer 5). Apparently Nathan at DISH understood my plight... Lord help me I should have paid the $15... so he simply creates an adjustment and boom... done.

Now what the freak are the CS managers in these places doing? Actually I know it’s not the managers. It’s some VP that is trying to make sure they hit some performance number to get a bonus. AND it’s some jerk-off President that really thinks his VP's aren't lying their asses off to get that money. Sorry about the profanity, I'm cranky now.